My key won't turn
If the key goes in but won't turn in the ignition, start by gently turning the steering wheel left and right: the steering lock often jams the cylinder. If that doesn't help, the key or cylinder is probably worn.
Avoid forcing or tapping the key: that's the best way to snap it in the cylinder. A properly cut new key or a cylinder repair solves most cases.
My lock is frozen
In winter, moisture freezes inside the cylinder. A spray lock de-icer is the best option; warming the key with a lighter can help, but beware of chip keys and plastic heads that melt.
Never use hot water: it refreezes right away, often worse than before. If the lock stays stuck or the key bends, stop and call a locksmith.
I lost my only key
Don't panic: we can make a new key without the original in most cases, cutting from the vehicle's or lock's code, then programming the chip.
Have your ID and registration ready, and note the VIN visible at the base of the windshield. And this time, get a spare made.
House lock that sticks
A sticking lock often needs a dry graphite or PTFE lubricant, not oil that collects dust. Also check whether the door has shifted: a misaligned strike forces the bolt.
If the key is worn or bent, have a new one cut from the code or from a key in better shape. A worn key eventually damages the cylinder's pins.
Frequently asked questions
Can I use WD-40 in my lock?
Short term it may free it, but it attracts dust. A dry graphite or PTFE lubricant is better.
Will a hardware store copy start my car?
Usually not, the chip isn't programmed.
What if my key breaks in the lock?
Don't pull with pliers. Call a locksmith who will extract it without damaging the cylinder.
Do you come to me?
Yes, we come to you in Montreal, on the South Shore and across a wide surrounding area.